Q: Where are you located? A: We are located in the new CentrePointe Marketplace directly opposite the new Bank of America. Our address is 26583 Golden Valley Road, Santa Clarita, CA 91350 Q: Do I need to make an appointment? A: No. Walk-in customers are helped on a first come first served basis providing there are enough hair stylists and enoguh time to work. Q: Can you help me pick the best hairstyle for my face and look? A: Yes. Hairsations stylists are creative professionals who take it upon themselves to give you the expert advice and professional opinion you require to make an informed decision about your hair and appearance. Q: What is your return policy? A: Please remember to place your order with the utmost care. All custom made extensions and wig sales are final. Deposits are required on all custom orders. Due to the unique nature of the product, there is a NO Refunds or Exchanges on the Custom pieces. Ready-made goods and beauty products may be exchanged within 14 days of shipping date and must be unopened and in the original packaging. All exchanges are subject to a restocking fee and we do not offer refunds on shipping charges.